You may file an ABA-related complaint with the Access Board using this online form or a paper form. How do I file a complaint, using the online form? This online complaint form consists of five sections: (1) Building or Facility Information; (2) Accessibility Barriers; (3) Complainant Information; (4) Review and Submit; and (5) Confirmation. Please note that no “save” function is available at this website and that you must complete this complaint form at one sitting. To file a complaint, you need to follow the steps below:
Step 1: Provide information about the building or facility.
Step 2: List all the accessibility barriers that you’ve encountered at that building or facility.
Step 3: Providing your name and/or contact information is optional. However, if you provide your contact information we will inform you of the status and result of investigation. We will not disclose your name and/or contact information without your express permission.
Step 4: Submit any photographs or other supporting documents with your complaint, if you wish. Also, in the Review and Submit section, you can review and print all the information you provided.
Step 5: Once you click the “submit” button, a new page will appear with your complaint number and summary. You can print that page. Please keep this complaint number with your records so that you can refer to it, when you inquire about the status of your complaint in the future, or if you decide to provide additional information to us in future correspondence. If you have provided us with an email address, you will also receive an e-mail receipt with the complaint number and summary, immediately following your submission. What happens after I file a complaint? Within two weeks after filing a complaint, you will receive a formal acknowledgement letter (or email, if you prefer) if you provided your contact information to us. This letter (or email) will contain the information about your complaint, as well as the investigation process and applicable federal law, and contact information for the compliance specialist investigating your complaint. What else do I need to know in filling out the online complaint form? While you can file as many complaints as you want, you must submit a separate complaint for each building or facility. If you wish to submit multiple complaints, you will be prompted after you submit your first complaint with instructions for filing additional complaints.